Ordering Information

Your customer number is your 7 digit phone number with out area code.

To efficiently give your order you will need to consider the following:

   1. Quantity desired
   2. Inventory Number
   3. Price
   4. Description

Items 1, 2 and 3 should all be associated in selecting the inventory 
numbers to get the desired price and quantity.



The customer MUST Select the correct Inventory Description as this controls
the price and quantity.

   For example: To order 1530 2x2 bevels.
   You would order by saying I would like 2-B22F then 3-B22.


When the order is finished it must be read back to you along with your 
order number for further reference.

 * Please write down the order number. *
The order number is important for 3 reasons:
1. if your order gets lost in shipping, we can quickly find your paper work.
2. if you find a problem with the billings, we can quickly find and correct the problem.
3. if you need to submit a damage claim, we can find it quickly so you can submit it to the shipper.

* PLEASE NOTE:

IT IS YOUR RESPONSIBILITY TO REQUIRE AND VERIFY THAT THE ORDER:
 1. QUANTITY   2. DESCRIPTION and   3. PRICE: 

ARE READ BACK TO YOU AND THAT YOU VERIFY THAT THESE ITEMS ARE 
ALL CORRECT AS READ.


YOU MUST COMPLAIN ON READ BACK  NOT LATER. 
This is a double check to insure your order is correct.

IF YOU LATER COMPLAIN THAT THE ORDER WAS DIFFERENT WE WILL 
PRESUME THAT ANY ERROR WAS YOUR FAULT.

 YOU MAY WANT to avoid your responsibility by faxing your order.
 Our fax number is available upon request.


All returns are subject to a 15% restocking charge unless it was our mistake. 


If goods are being returned because of our mistake, we pay shipping both ways.
 * No returns will be accepted with out prior approval.

All returns must be accompanied with a copy of the invoice or the invoice number.

  Any discrepancies with your order must be made within 10 days
  of receipt of goods or they are invalid.

 All orders must be prepaid.




We usually ship the day the order is paid for.  When paying by check
include the banks phone number next to the bank's name.  

Where shipping by U.P.S. Make a check payable to McGills Glass Warehouse
leave the amount blank and write above your signature "A LIMITATION" that
the check may not be made out for more than a certain dollar figure
by stating " NOT GOOD FOR MORE THAN $_______._".

The amount you put in here should be enough to cover the costs of goods and
the shipping and handling charges.



There is a $5 Handling charge per case shipped U.P.S. and where different items are packed in 
a case to be shipped on a pallet by truck .

There is a $15 per pallet  on shipments.
   Where creating of glass is involved, there is a $15 per crate charge.


 All glass must be banded to a pallet.
(Where multiple glass cases can be banded together  sometimes a pallet is unnecessary.)

If you have a specific freight company please notify us. 
Otherwise we will select one for your area.

 
ALL GOOD ARE SHIPPED F.O.B. OUR WAREHOUSE.
 
We act as your agent for shipping.
This means that your are the shipper and the insurance company is insuring you, not us.

If you have special insurance requirements, you must tell us.  

We do not operate a crystal ball.



WHEN YOU ARE SIGNING FOR A SHIPMENT,  UNLESS YOU NOTE DEFECTS ON THE INVOICE,
YOUR ARE AGREEING THAT YOU RECEIVED THE PRODUCTS AND QUANTITY ARE OK.
  (PLEASE NOTE THIS WHEN YOU RECEIVE YOUR ORDERS).


After orders are placed
we will not process phone calls relating to:

1. Cost of shipping
2. Date of shipment 
3. tracking numbers
until shipment is 3 days over due or received.

Cost of shipping should be discussed with the carrier.

All damage done to goods shipped by common carrier must be reported to the
carrier.  When signing for a shipment, unless you note defects on the invoice, you are
agreeing that it is received good condition and the specified quantity's are correct.

** Note the damage on the bill of lading and leave goods in the case
    for further instructions from the carrier.

** Goods damaged by UPS must be reported to UPS and must include:

1. Our invoice number
2. Our inventory number
3. The quantity of the damaged goods.

We do special orders for bevels.  

Please let us know the size and quantity you need and we will quote prices for you.
(CASE QUANTITY'S ONLY PLEASE)



We require a resale card on file if you are a California business
or if you are picking up goods at our Warehouse.

Our policy for shipping glass (by UPS):


We ship glass all over the world, and have found in our years of shipping that it is best
shipped in boxes that weigh around 20 pounds.   We have very little breakage.
When your purchase sheets of glass and have them shipped, we charge a $1 per sheet  fee for
cutting of the glass.  We charge $6 for packing and the insulation materials needed to
ship your glass.  


Our policy for the '800' number:

This number is for "ORDERS ONLY."

If you have Questions, Call our Question Line:(818) 765-1280

Our policy for the '800' number is for you to leave your Name and phone number.
We will call you back.


When you leave your customer number and your phone number is different,
you should also leave us that number so we can call you back to take 
your order.

You should already have your order written down on a piece of paper.  
This will save both you and us time.  When we call you back, we will be ready to take your order.
We will have your information on the computer and will verify that the information is correct.
If you are a new customer, see below:

 *** New Customers - Read New Customer information below ***



Our minimum order is $100/US.


Our policy for the '800' number is for you to leave your Name and
phone number and let us know your a new customer.



Our 800 number is used for orders only.

When you leave your customer number and your phone number is different,
you should also leave us that number so we can call you back to take your order.

When you call our 800 number, leave your phone number and let us know that you are
a new customer so we can be ready when we call you back.

You should already have your order written down on a piece of paper.  
This will save both you and us time. If you are paying with a credit card, have the
card with you so that you can tell us the necessary information.



When our order taker calls you back, inform them that 
this is a 'NEW ACCOUNT' and they will set up your NEW account.

Please have your order ready.  

Write all of the items you want down on a paper.  

(Include the quantity, the inventory number and the price)

Have your credit card handy in front of you with your order.

This will be read back to you at the end of the ordering taking process.
This is a double check to verify we have taken your order correctly.

Once this verification is done, ask the order taker for the ORDER NUMBER.


This Number is your reference and should be placed on your check and
mailed to:

              McGILLS  GLASS  WAREHOUSE
                  ATT: ORDER   DESK
                  7121  RADFORD  AVENUE
                  NORTH  HOLLYWOOD,  CA  91605

* if you pay by credit card, and your card is declined,
  there will be a $10 service charge.

 * If you pay by credit card, disregard the next part about checks.



When your check arrives at McGill's and your bank verifies that the
funds are available, we will ship your order. 
 Make sure that you include the phone number of your bank, and it is written on your check.

 You may also choose to pay with your credit card, inform the order taker
that you will be paying with a credit card and they will take your 
information.

McGILL'S Glass Warehouse
7121 Radford Avenue
North Hollywood, California 91605


(818) 765-5790 (Got Questions, Call us on this Phone Line)



(800) 786-8678 (ORDER LINE ONLY) (WE WILL NOT RETURN CALL ABOUT QUESTIONS!)

         (leave your phone number, we will call you back to take you order)

(How to get to our show room)

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